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Written by a patient
14th December 2018


Even though my time at D5 was great, there were a few things that happened which could have been improved on. Firstly I could not understand why the nurses change to different wards. As a patient I would have preferred not to have to explain what had happened each time a new nurse came on shift and also what my needs were. It definitely made it more difficult for me. Some of the nurse would make more of an effort than others. During my time on the ward there was a couple nurses and assistants who when they I asked if I could get help with a wash would just leave me with the water and wipes. Bearing in mind I was hooked up to a PCA machine which meant that I could not remove my t-shirt, I had to wait again for help with it. Had I had the same nurses then they would not have had this problem. Also I had a PCA machine attached to me, after a while I knew when it was about to run out so I would inform the nurses so that they could make sure another one was ready. On 2 or 3 occasions I had to wait nearly 3 hours before they got a refill. A few times it turned out that the prescription had to rewritten so a doctor was needed. I think that if the nurses had listened to me and if when they refilled one and it was the last one, they should have checked with the doctor if it needed to be refilled.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff