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Queen Alexandra Hospital 2018-11-23 Person 1 5 0

I was seen by someone on ENT they was 1 and a half hours late for my appointment (had that of been me I would have been told to rebook) so I go in the room the dr? Was I'm red scrubs never told me her name (had an accent). Takes the plaster off that I had on took old gores out. Walks out the room for about 3 minutes walks back in says she's going to put more ribbon in leaves again to get some from another treatment room. Sorts it out so shes ready then starts putting them in and digging them in. I had no local anethestic given and was in considerable pain. Half way through she says it's painful as it wasn't anesthetized! Then says I could put some in but yet continues to put gores in. After we finished she has put the plaster on a sore spot. My hair is stuck underneath so that's uncomfortable. I walked off the ward and cried it hurt so much. This lady walked like she couldn't be bothered I understand their under stress but kindness and politeness surely isnt that hard?