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Queen Alexandra Hospital 2018-05-17 Person 5 5 0

Because of an error regarding my postponed chemo appointment, my meds were not available on the day of my appointment. My son phoned the day after and spoke both to pharmacy and Day Unit to check if my Meds (which I should have been taking from the previous evening) were ready for collection. After several phone calls he discovered they were ready for collection- by mid day... We drove to QA and my son went in to Day Unit to collect my Meds, returning what felt like some considerable time later. He explained that he had arrived at Reception in the Day Unit where two people were behind the desk studying computer screens. In order to be polite and not interrupt he waited patiently. Time went on. Neither person acknowledged his presence at all and both departed without asking him what he wanted or apologising for the wait. Someone else turned up at which point he asked if he could please collect my Meds. He was told to wait further as the person was doing something else. He was finally given my Meds and left feeling pretty frustrated. This is NOT AT ALL what the Day Unit is like, hence my high scores above so I want to highlight to you this uncharacteristic behaviour. One should not be left at Reception like a lemon while staff ignore one’s presence. We deliberated at great length whether or not to bring this to your attention but felt you would prefer some honest feedback. Many thanks in general to a super, hardworking team of staff!!!!!