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Queen Alexandra Hospital 2019-02-21 Person 1 5 0

I had a knee replacement so we told to use ice packs my issue was that the nursing staff did not want to get it for you and would huff and puff you might finally get it 40 minutes later after reminding then twice, i had this for 2 weeks. My own medication was locked in the bedside drawer i can understand that but the issue i had was i needed my tablets at certain times they said that was no problem but when i asked them i was kept waiting 30 minutes over the time i needed them which gave me issues at first they refused to give me any as they said it was not written up but, it was in my notes i needed them. Also my surgeon popped to see how i was doing with the knee bending machine they had not given it to me he requited it 2 days earlier, then we had to find a physio who knew how to work it. I was told i had to drink lot of water and my jug was empty one evening and i asked if it was possible to have some more water please the reply i got was .." Really" I do not expect things like that if i knew where to go i would of got it myself. Things got so bad i got in touch with PALS and i did have a matron come and see me and said she would look into it but i heard no more. I was the only one in my ward that would get up and walked about tying to do the physio but, on the day i left a new nurse appeared and she came into the ward with a trolley full of the ice packs and and was helping the people get up and move around such a shame she was not around while i was in. So after my experience with Queen Alexandra Hospital NO i would not recommend that department in fact i have told people how bad it was.