Share review of Queen Alexandra Hospital

Queen Alexandra Hospital 2018-06-28 Person 2 5 0

I am grateful that we have an NHS to offer this essential service but think that the nursing and care offered was very variable - from confusion about meds’ to being told when I asked what I was taking to “ just take it” most staff did their best but some were authoritarian and lacking in compassion - two days after my surgery I went to the bathroom and came back to find my bed stripped and left unmade for some time - When I said that sitting in the chair was intensely uncomfortable I was told “you are supposed to sit in the chair” - I got the feeling from her attitude that I was made to wait for complaining - this was unnerving at a time I felt vulnerable - there were moments that I needed comforting as when I realised the enormity of what had happened to me and burst into tears and the nurse gave me a hug - that meant so much I was concerned as we all had open wounds when the bathroom was left for more than a day with urine round the toilet and some blood splatters and dirty toilet paper - when I mentioned it the blood was cleaned but the rest left! Zoe Winter was amazing - she had authority, compassion and the ward ran like clockwork around the needs of the patients when she was in charge - it is because of her that I felt it was important to write this as she showed it was possible and set the standard Also felt very supported by the physiotherapist who assessed me and the ones who came to my home for 10 days after discharge but it was not enough Discharge was a cattle market and really unpleasant - with people sitting around the walls complaining for hours - there has to be a better way? I understand that there are resource issues but found it dehumanising My anaesthetist was lovely and took great care before and after the op Overall I want to thank all the people involved in getting me through the process am not at home and progressing well