Pilgrims Hospices Canterbury

56 London Road, Canterbury, Kent, CT2 8JA
 
2,240 reviews

Reviews

Recommend
Dignity/Respect
Involvement
Information
Cleanliness

Reviews

 
Page 50 of 223
 
Review of Social Work Team
24th May 2023


Every one I have seen has been so very kind, helpful and understanding. They have telephoned at different times to see how I am and am so grateful for this. They could not do more.

Suggested improvements
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Experience
Dignity/Respect
Listened to
Information
Support Staff
 
Review of Social Work Team
24th May 2023


I believe in answer with the truth.

Suggested improvements
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Experience
Dignity/Respect
Listened to
Information
Support Staff
 
Review of Complementary Therapy Teams
24th May 2023


As a person going through a painful and exhausting cancer journey, post-surgery chemo treatment and the heartbreak of very recent recurrence of the disease, Sam’s kind, gentle and empathetic manner when talking, listening and advising was just what I needed. I instantly felt I could open up to her in a natural way. She recommended aromatherapy oils, advised on which treatments would benefit me and tailored them for me - at first with at home visits. As I felt more myself she gave me the confidence to go to her treatment room at Pilgrims, which was a big step for me. The treatments are a dreamy little escape from everything for a little while, and the combination of her kindness and her magic hands are things that have given an incalculable benefit to my physical and mental well-being. I still find it hard to believe these amazing services from the hospice have been made available to me. I feel very lucky to be able to benefit from them once in a while.

Suggested improvements
Everyone I have ever met at Pilgrims Hospice, from the team on reception to the doctors to Sam have been nothing but lovely. The grounds are an immaculate haven and the treatment room a calming sanctuary. I can think of nothing that could have been done better on any of my visits.

Experience
Dignity/Respect
Information
Great care
Therapy benefit
Support
 
Review of Counselling Team
24th May 2023


It was reassuring to know that I could talk openly to a counsellor who understood how I felt. He offered a safe place to let out my emotions.

Suggested improvements
N/A

Experience
Dignity/Respect
Adequacy of sessions
Trust Counsellor
Listening
Counselling beneficial
Support Staff
 
Review of Hospice at Home
23rd May 2023


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Dignity/Respect
Involvement
Information
Caring
Trust
Support Staff
Experience
 
Review of Physiotherapy Teams
23rd May 2023


BECAUSE I WAS TREATED IN THE WAY I WOULD TREAT PEOPLE

Suggested improvements
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Dignity/Respect
Involvement
Information
Caring
Trust
Support Staff
Experience
 
Review of Canterbury - Inpatient Wards
23rd May 2023


I have been extremely happy with the care, comfort, kindness shown by all. food is excellent too.

Suggested improvements
I was frustrated at not being able to self administer basic meds used daily. this didn't help with pain + bloating

Dignity/Respect
Involvement
Information
Caring
Trust
Support Staff
Experience
 
Review of Social Work Team
22nd May 2023


As submitted in another review of a different aspect of the care received: a great experience with Pilgrims Hospice care from start to finish. The Client centred approach and the can-do attitude when dealing with corporate intransigence was much appreciated. Mum was respected and treated with compassion and the complicated handover to an out of area discharge was achieved effectively and comparatively stress free.

Suggested improvements
All good - really very pleased.

Experience
Dignity/Respect
Listened to
Information
Support Staff
 
Review of Physiotherapy Teams
22nd May 2023


Really excellent experience at the Pilgrims Hospice Margate from start to finish. Couldn't recommend Zoe and Abi and the team highly enough. Client centred care with good follow up and compassionate hands-on approach.

Suggested improvements
nothing comes to mind.

Experience
Dignity/Respect
Involvement
Information
Caring
Trust
Support Staff
 
Review of Spiritual Team
18th May 2023


Kat has been incredibly important in providing spiritual support through a nightmare time. She makes sure we feel cared for and supported where no one else can help. I couldn't be without her.

Suggested improvements
N/A

Experience
Dignity/Respect
Spiritual understanding
Spiritual information
Spiritual support
Trust
Support Staff
 
 
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Resources

Short link to review Pilgrims Hospices Canterbury: http://iwgc.net/emp2x