Pilgrims Hospices Canterbury

56 London Road, Canterbury, Kent, CT2 8JA
 
2,240 reviews

Reviews

Recommend
Dignity/Respect
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Reviews

 
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Review of Canterbury - Inpatient Wards
17th June 2024


The nurses who spoke to myself and my daughter were respectful, kind and clear. They seemed very knowledgeable about pain relief which i have needed

Suggested improvements
nothing

Dignity/Respect
Involvement
Information
Caring
Trust
Support Staff
Experience
 
Review of Canterbury - Community Services
14th June 2024


Maria, explained everything, also what she was asking the doctor to prescribe

Suggested improvements
Nothing, had call backs

Dignity/Respect
Involvement
Information
Caring
Trust
Support Staff
Experience
 
Review of Canterbury - Community Services
14th June 2024


Maria, explained everything, also what she was asking the doctor to prescribe

Suggested improvements
nothing. had call backs

Dignity/Respect
Involvement
Information
Caring
Trust
Support Staff
Experience
 
Review of Counselling Team
13th June 2024


Lou was very empathetic and encouraged me to realise that my feelings were all just part of the grieving process. She also showed me different ways of looking at things so that I was struggling with. Above all, though, she listened.

Suggested improvements
It might have been nice to have been offered or provided with a glass of water, but that's a very minor point (and I could have asked for one!).

Experience
Dignity/Respect
Adequacy of sessions
Trust Counsellor
Listening
Counselling beneficial
Support Staff
 
Review of Hospice at Home
12th June 2024


The Hospice at home team have been excellent. the care and kindness has been extraordinary. They have been reassuring and supportive and so gentle with John and our family. Special mention must go to Mandy who has been wonderful. Her and her team Tracy & Anica have simply been life savers and we shall be forever grateful. Fundraising from us will commence at the funeral and moving forwards I will always support and donate to Pilgrims.

Suggested improvements
Absolutely nothing - Outstanding card & service

Dignity/Respect
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Caring
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Support Staff
Experience
 
Review of Counselling Team
12th June 2024


My counsellor was amazing, she totally got me. My sessions started 2 weeks before my husband passed away, having just lost my mum & dad the year before my counsellor helped me process that I was just about to suffer heavy grief again. I had lost my 3 main family members and the sessions got me through the worse period in my life with confidence.

Suggested improvements
Personally for me it was perfect & I was encouraged to join a further group session in the further group session in the near future which I am going to do. I would have liked 2 more sessions.

Experience
Dignity/Respect
Adequacy of sessions
Trust Counsellor
Listening
Counselling beneficial
Support Staff
 
Review of Counselling Team
12th June 2024


Helped with my situation and felt completely at ease to discuss my feelings.

Suggested improvements
To be able to offer more than 6 sessions.

Experience
Dignity/Respect
Adequacy of sessions
Trust Counsellor
Listening
Counselling beneficial
Support Staff
 
Review of Canterbury - Community Services
12th June 2024


The call was my first contacting Pilgrims re Palliative support, at the start of the call I felt low, depressed, worried & confused. The call changed any thoughts to being more positive on what is important.

Suggested improvements
No changes as the call helped me so much

Dignity/Respect
Involvement
Information
Caring
Trust
Support Staff
Experience
 
Review of Canterbury - Inpatient Wards
11th June 2024


Excellent Service. All Staff have been amazing

Suggested improvements
.

Dignity/Respect
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Experience
 
Review of Canterbury - Inpatient Wards
6th June 2024


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Suggested improvements
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Dignity/Respect
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Resources

Short link to review Pilgrims Hospices Canterbury: http://iwgc.net/emp2x