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Linden Centre 2024-06-05 Person 5 5 0

I had the pleasure of meeting Erwin Richard and colleague Trudy, who listened carefully and with great empathy to my situation at our initial introduction. I felt I was not judged in any way and that the intention was to provide the support I needed to get the best help available to me. In my view Erwin is an Ambassador for the Mental Health service, and showed great professionalism in the way he communicated my situation with the Pharmacist. Through Erwin's very effective communication skills my later conversation with the Pharmacist was extremely meaningful and took a minimum amount of his time to reach a solution. This was a superb example of joint working at its best and for me, enabled a most satisfactory solution to be reached in the quickest time possible.

Not applicable as this was the Nhs at its best