Isebrook Hospital
Irthlingborough Road, Wellingborough, Northamptonshire, England, NN8 1LP
9,002
reviews
Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
Isebrook Hospital
2022-07-20
Person
5
5
0
Review of Adult Community Beds - Hazelwood
20th July 2022
Everything is very good.
Staff are very kind.
Suggested improvements
Some creative activities?
2022-08-03 08:57:26
Response from Isebrook Hospital
I am glad you are finding you stay useful. I have passed your comment about activities to the matron to discuss with staff. Best wishes, Hugh Jones, Patient Experience Manager
Isebrook Hospital
2022-07-20
Person
4
5
0
Review of Adult Community Beds - Hazelwood
20th July 2022
2022-08-30 10:17:28
Response from Isebrook Hospital
Thank you for your excellent feedback
Isebrook Hospital
2022-07-20
Person
3
5
0
Review of Adult Community Beds - Hazelwood
20th July 2022
Because everybody are very kind to me.
Suggested improvements
Talk to me about the situation am in. I could be more involved about decisions made about myself.
2022-08-03 08:59:15
Response from Isebrook Hospital
I am sorry that you didn't feel involved, which you should be at all times. I have sent your comment to the matron to remind staff. Best wishes, Hugh Jones, Patient Experience manager
Isebrook Hospital
2022-07-20
Person
4
5
0
Review of Adult Community Beds - Hazelwood
20th July 2022
Because I am happy with this place.
2022-08-30 10:16:57
Response from Isebrook Hospital
Thank you for your feedback we are so delighted to hear your feedback
Isebrook Hospital
2022-07-20
Person
4
5
0
Review of Adult Community Beds - Hazelwood
20th July 2022
I am very happy with the treatment so far. All the staff are very good.
2022-08-30 10:21:16
Response from Isebrook Hospital
Thank you for your response I will share your lovely comments with staff
Isebrook Hospital
2022-07-20
Person
4
5
0
Review of Adult Community Beds - Hazelwood
20th July 2022
Pay the staff, more { }.
Suggested improvements
Its all good.
Thank you.
2022-08-30 10:23:29
Response from Isebrook Hospital
Please to receive your positive comments ,and I agree with you NHS staff should be rewarded more
Isebrook Hospital
2022-07-20
Person
5
5
0
Review of First Contact Physiotherapy-Isebrook
20th July 2022
[name removed] was brilliant. She took time to understand my issue, clearly explained what she thought was wrong, and then laid out a clear plan to fix it, showing me the exercises and tailoring them to me.
Isebrook Hospital
2022-07-19
Person
4
5
0
Review of Traumatic Brain Injury Team
19th July 2022
This was an online group and possibilities for interaction were limited. [name removed] was pleasant, friendly and professional but I felt was limited to the script of the PPT slides. I had the impression that sharing feedback and having opportunity to discuss issues in a wider context was again limited. When those discussions did take place amongst the participants they became engaging and productive but time limitations obviously had a significant impact upon them.
Having had two strokes three years ago, I would definitely have benefitted from the course information at a much earlier point as an intervention and support.
The course information was useful but the delivery method (not the messenger) severely impacted upon the efficacy and relevance of the provision.
Suggested improvements
Face to face discussions and group work have a far greater chance to be be effec tive in support but in my own instance, attending Isebrook (for example) would have been problematic and difficult. Online and Team groups are a good way for me to receive support...albeit in a limited way.
2022-10-05 11:50:21
Response from Isebrook Hospital
Thank you for your feedback. Covid restrictions have unfortunately meant we have been unable to hold our groups face to face. While remote groups make it easier for many people to attend, we appreciate they do make informal discussion more difficult. As restrictions have been eased we have recently been offering people the choice of attending our groups remotely or face-to-face and will be flexible in our delivery method depending on demand.
2022-07-20 08:29:07
Response from Isebrook Hospital
Thank you for your kind comments. We are looking to keep a mixture of face to face and online appointments to suit individual circumstances. Best wishes, Hugh Jones, Patient Experience Manager
Isebrook Hospital
2022-07-13
Person
5
5
0
Review of First Contact Physiotherapy-Isebrook
13th July 2022
Rang GP with back pain. Received a same morning appointment to see a Physio at Nene Park.
Great service all round.
Isebrook Hospital
2022-07-06
Person
4
5
0
Review of Beechwood
written by a patient
6th July 2022
Most of the care received has been fantastic and the staff leave all been very attentive and very caring. Most of the staff could not have been better.
Suggested improvements
One member of night staff needs to work on bedside manor. Patients need to feel listened to end cared about, however this particular member of staff made me feel like and was about 5 years old and did not know what was been for my self bedside manor covid definitely be improved here.
2022-07-28 09:15:53
Response from Isebrook Hospital
Thank you for your review and kindly speaking to me regarding your concerns. Two areas where identified when you felt you were spoken to inappropriately, we discussed these and I explained that you had been asked appropriate questions to maintain your safety and ensure you were making informed choices, you agreed that you now understood why you were asked those questions however I am sorry that you were not given better explanation at the time and will discuss this at our next ward meeting.
