Share review of Horton Hospital

Horton Hospital 2013-01-23 Person 0 5 0

The level of care is ultimately down to how well the whole customer experience is and from that viewpoint it was a dismal failure. I tore a calf muscle when stepping out to cross the road to get to the car park on the other side. My husband took me into A&E and helped me to the door with me using a walking stick. Whilst he parked the car in the heavy snow. On hi return I had already been into triage and there was only one person waiting ahead of me. Based on the knowledge that I only needed a couple of minutes with a doctor and issuing with crutches I expected to be around a n hour tops. After 2hrs many patients had arrived and jumped ahead of me. We complained that this was ridiculous and was told within a couple of minutes we were now at the head of queue. Another hour passed by which we were just going to leave as it would be quicker to order a set of crutches online and get then delivered than wait at A&E. 2 minutes with a doctor and finally we got some crutches. The actual 2mins of care and the triage were fine, but wholly unacceptable patient waiting time considering the lull point at which we arrived.