Highfield Clinical Care Centre
Cliftonville Road, Northampton, Northamptonshire, NN1 5DN
6,599
reviews
Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
Highfield Clinical Care Centre
2022-04-05
Person
4
5
0
Review of MSK Physiotherapy & ESP Team (Highfield)
5th April 2022
:)
Highfield Clinical Care Centre
2022-04-03
Person
5
5
0
Review of Serenity
3rd April 2022
The support I got was really necessary for me and really helped. Although we only met a few times, they were all really valuable sessions, I wasn't pressured to speak at all, rather to know that I wasn't alone. Very professional but very compassionate.
Suggested improvements
Whilst the support I got was really necessary and helpful, I feel like I have some unresolved or unidentifiable mental issues, it might of been worth discussing that and pointing out where I could've gotten that checked out.
2022-06-23 14:25:54
Response from Highfield Clinical Care Centre
Thanks for the feedback, the ISVA provision is to provide emotional support around the incident of referral. Mental health diagnosis are not discussed as part of the ISVA remit, if this was mentioned by the client during a session we would signposted accordingly. If you need mental health support, please discuss with your GP who will make the necessary referrals.
2022-04-06 14:40:04
Response from Highfield Clinical Care Centre
Thank you and you make a very valid point. Signposting is part of our role. I am sure if you get back in touch with the service they will be happy to help you. Best wishes, Hugh Jones, Patient Experience Manager
Highfield Clinical Care Centre
2022-03-30
Person
5
5
0
Review of Serenity
30th March 2022
I felt safe and comfortable with what was explained to me. I was treated with respect.
Suggested improvements
-
Highfield Clinical Care Centre
2022-03-30
Person
4
5
0
Review of Serenity
30th March 2022
Everyone was helpful and kind and tried to distract me when I was getting stressed. Everyone has been informative.
Suggested improvements
-
Highfield Clinical Care Centre
2022-03-30
Person
5
5
0
Review of Serenity
30th March 2022
Polite/caring. Took into consideration that my feelings would be validated.
Suggested improvements
nothing
Highfield Clinical Care Centre
2022-03-30
Person
5
5
0
Review of Serenity- children and young people
30th March 2022
My daughter was spoken to with understanding and respect.
Suggested improvements
-
Highfield Clinical Care Centre
2022-03-30
Person
5
5
0
Review of Serenity- children and young people
30th March 2022
I chose my answer because I felt safe and I was happy about it.
Suggested improvements
I felt like it was ok as it was.
Highfield Clinical Care Centre
2022-03-30
Person
5
5
0
Review of Serenity- children and young people
30th March 2022
Because [name removed] explained it nicely to me.
Suggested improvements
no
Highfield Clinical Care Centre
2022-03-25
Person
5
5
0
Review of MSK Physiotherapy & ESP Team (Highfield)
25th March 2022
Got in the bottom of a long term inury.
Highfield Clinical Care Centre
2022-03-25
Person
5
5
0
Review of MSK Physiotherapy & ESP Team (Highfield)
25th March 2022
Very professional.
