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Highfield Clinical Care Centre
2022-04-03
Person
5
5
0
3rd April 2022
The support I got was really necessary for me and really helped. Although we only met a few times, they were all really valuable sessions, I wasn't pressured to speak at all, rather to know that I wasn't alone. Very professional but very compassionate.
Suggested improvements
Whilst the support I got was really necessary and helpful, I feel like I have some unresolved or unidentifiable mental issues, it might of been worth discussing that and pointing out where I could've gotten that checked out.
6th April 2022
Response from Highfield Clinical Care Centre
Thank you and you make a very valid point. Signposting is part of our role. I am sure if you get back in touch with the service they will be happy to help you. Best wishes, Hugh Jones, Patient Experience Manager
23rd June 2022
Response from Highfield Clinical Care Centre
Thanks for the feedback, the ISVA provision is to provide emotional support around the incident of referral. Mental health diagnosis are not discussed as part of the ISVA remit, if this was mentioned by the client during a session we would signposted accordingly. If you need mental health support, please discuss with your GP who will make the necessary referrals.