Diana Princess of Wales Hospital

Diana Princess of Wales Hospital 2023-05-10 Person 2 5 0

A receptionist called Allison thought it was appropriate to chat with a women about how to get home the proceeded to spend at least 7 minutes ringing taxi firms even though the patient had her own phone and had already tried 1 taxi firm. Her responsibility is to get people booked in ASAP as it is an EMERGENCY centre. 10 minutes is a ridiculous amount of time to spend on unnecessary actions while people's life's are potentially in danger. I will be making an official complaint about this.

Prioritise people who are queuing to been seen in an emergency.

Diana Princess of Wales Hospital 2023-05-10 Person 5 5 0

Laura was excellent in triage, and dr was great

Nothing

Diana Princess of Wales Hospital 2023-05-10 Person 5 5 0

All staff were very respectful and polite. Care given was fantastic from all parties.

Nothing

Diana Princess of Wales Hospital 2023-05-10 Person 5 5 0

DPOW is a fantastic hospital and I have always received wonderful service. DPOW is a fantastic hospital and an amazing resource for the Grimsby and Cleethorpes and surrounding areas It is a privilege to have access to such an outstanding Hospital The Medical team that looked after me were absolutely outstanding and so friendly and helpful

Nothing at all

Diana Princess of Wales Hospital 2023-05-10 Person 4 5 0

N/a

Waiting time. Booking to triage was ok, 1 hour. But triage to seeing the dr was 4hours +. Make waiting times clear. Vending machine payment does not seem to work for most people.

Diana Princess of Wales Hospital 2023-05-10 Person 4 5 0

The 2 nurses that were working in the fit to sit area yesterday, where the nicest 2 nurses I have been looked after by. One was called Laura, and unfortunately I can’t remember the other nurses name. But they were lovely and very professional. It’s a shame all the nurses are not like that.

Perhaps, provide gluten free sandwiches. I am not all happy with the statement: I identify with. I am a women!!

Diana Princess of Wales Hospital 2023-05-10 Person 2 5 0

I had the longest wait ever waiting to see a doctor, from 20mins past midnight to 8am ( Monday 8th may) I went and spoke to reception, said I've now been sitting waiting for 7 hours 30 minutes ( all through the night) and still haven't seen a doctor, so I'm going home because I can't physically sit any longer,iam suffering from hemorrhoids that are bleeding, and the cream that was prescribed caused an horrendous rash inside my bottom, swelling burning, itching, so trying to sit on a small chair for that length of time was almost impossible,I understand that they have to prioritize who's seen first,I get that But where do the N H S draw the line at how long anyone is expected to wait !!! . so I signed a form at reception to be taken off the waiting list and went home, I have always supported the N H S but this shows the system's broken. I would be interested in reading your thoughts on my horrendous experience

I was seem by Triage at approximately 2.45am that took about 10 minutes,then told to go back and wait in reception, and would be called through, But over 5 hours later I still hadn't seen a Doctor,You could have kept me informed of how much longer i might need to wait,as the hours ticked by the reception was almost empty, but I'm still sitting there, thinking have i been forgotten, I did speak to reception at about 7 am and was told they couldn't say how much longer I would have to wait, so by 8am i decided to go home, enough is enough but i am as entitled as anyone else to see a doctor and not just be left like I don't exist.

Diana Princess of Wales Hospital 2023-05-09 Person 4 5 0

The triage nurse at the reception was rude and unhelpful The doctor was great

More welcoming and understanding receptionist

Diana Princess of Wales Hospital 2023-05-09 Person 4 5 0

Vending machine hard to use

Waiting times are discusting

Diana Princess of Wales Hospital 2023-05-09 Person 5 5 0

The staff dealt with me quickly and efficiently. They told me what they were doing and how long things would take. They were all caring and pleasant.

Nothing all good