Diana Princess of Wales Hospital

Diana Princess of Wales Hospital 2021-08-01 Person 1 5 0

The care I received in labour was good however the aftercare was terrible my baby wasn’t checked over properly by midwife, I didn’t receive adequate breastfeeding support which I feel directly caused me to fail at breastfeeding my baby. Staff were rude and unhelpful when ringing my bell for help when struggling and alone after labour.. example I dropped a dirty nappy on the floor, I was unable to walk unsupported or bend down so I asked for help, the staff member came in picked the dirty nappy up and put it on my table and said is that everything while walking out the room. I understand there are pressures but I feel that staff lack the basic care and compassion for new mothers, especially in times when family cannot be around to support,

The students I came into contact with were fantastic but sometimes aren’t supported as they should be.. I feel staff on the ward need to have more understanding for patients

Diana Princess of Wales Hospital 2021-07-31 Person 5 5 0

My physio was caring, understanding and explained everything to me in clear detail.

Diana Princess of Wales Hospital 2021-07-31 Person 5 5 0

Had a good relationship with heather and made the session fun.

Keep heather us a physio!/nCould not of done anything better!

Diana Princess of Wales Hospital 2021-07-31 Person 5 5 0

Been given confidence to return back as near to full health as possible.

Diana Princess of Wales Hospital 2021-07-31 Person 5 5 0

With the exercises suggested I could feel but each week my free was getting better.

Nothing. It was all great.

Diana Princess of Wales Hospital 2021-07-31 Person 5 5 0

Friendly, informative, clean covid safe.

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Diana Princess of Wales Hospital 2021-07-31 Person 4 5 0

I felt my initial assessment was clinical and lacked compassion with no empathy . After the nurses and doctors were excelkent

At the initial assessment there could have been a bit more understanding .

Diana Princess of Wales Hospital 2021-07-30 Person 2 5 0

When arrived we was treated well and asked to wait A nurse see us after a while But was told 3 hrs for a doctor ,7 hours later still not seen , I understand it’s busy but seriously bad watching doctors doing nothing and sat talking

Had staff to keep us informed,staff to get through the endless waiting and definitely someone to clean seats and area as was very dirty

Diana Princess of Wales Hospital 2021-07-30 Person 4 5 0

We were quick to be seen and all of the staff were lovely.

The car park is being altered and there is somewhere else to park although it’s a distance from the entrance of a&e and my child had to walk as he is too old to be carried that far, I was on my own with him and couldn’t leave him to get a wheel chair, there was nobody available to assist

Diana Princess of Wales Hospital 2021-07-30 Person 4 5 0

I felt safe with the excellent measures in place. I was seen relatively quickly and sent for an x-ray straight away instead of waiting around in the AE room. The nurse with my assessment was great and welcoming and gave me pain relief which helped a lot due to the long wait to see the doctor for my results. The only downfall was waiting 3 hours to discharge. The staff were very efficient and got to assess me quickly. The Doctor was ok although she didn't go into to much detail about the impact of my injury. I had to Google my condition on returning home. Also I wasn't shown my x-ray so I had no idea what I had done or where my injury was in my lung. I wanted to see my x-ray. Overall a very positive experience. Good work keep it up.

AE is run better now than before Covid Maybe put more doctors in AE to get people moved out of this area as quickly as possible. I do accept staff shortages at this time due to Covid.