Reviews
Reviews
I’m having problems with NHS system since December when I came to A&E. it’s a bit complicated but took me months to learn & months to suffer my heart becoming too damaged whilst waiting & wondering why nobody gave out simple remedial advice that could have prevented my terminal heart damage being so severe. Basically they found AF -very high heart rate. I didn’t know this till I read it on the discharge summary several days later. No patient care plan or self management advice is attached to this . That is my biggest complaint. Everybody in NHS thinks everyone else is responsible for doing this but nobody is doing it at all. It should be attached to discharge summaries for conditions that it applies to -at the point of diagnosis . Then patient knows immediately they need to start managing their own condition -in my case a chest strap heart monitor 24/7 as much as it takes for me to get general idea of my condition & it’s response or failure to medication administered- rather than 2 months useless medication , HR sky high & stretching left aorta & ventricle to cause mitral valve failure & 35% ejection fraction.
In a room on my own for over an hour, no buzzer as it was broken, so was the bed. I came back from an X-ray, I started to struggle breathing and my chest was hurting. The porter said he would tell someone. No one came, I Shouted for help 6 times, staff were walking past my door, I managed to get off my bed and get to the door, slightly opened it, shouted for help. 2 nurses came, “ what!” I tried to explain, they said “we can’t come running to you just because you’ve got covid, sit on that chair and calm down, you’ll end up fainting and we’ll have to get you off the floor.”walked off and left me for another hour or so.
I know it was busy but organisation needs addressing. Waiting to get booked in, one occupied chair only,had to hold onto barrier to support myself.some people sat on the floor.
Seats not often wiped my seat had someone smoking other side of partition.
Surprised at the speed and ease of care given.I would have liked a bit more information about my injury but that is the only negative I have.
I was taken good care by the poppy team especially by Sally, Lauren (student midwife) and Amy. I couldn’t have asked for better midwives. They were so caring and compassionate.
The doctors were also great. They kept me well informed.
Very long wait but AE busy.
After hearing a man say he had already been there 5 hours my son refused to stay and wait for treatment.
On entry near the wait sign was blood all over the floor, drying up and not being cleaned up.
A man was sat in a booth on the phone swearing.
The whole place from parking to reception to walking out because of the wait was ridiculous.
Had a 9month old baby and was waiting over an hour
Absolutely lovely staff, all very friendly and knowledgeable
I was on a trolley that couldn't be lowered, it was far too high for me. I bruised the backs of my thighs and calves getting off it to go to the loo. I was told there was no alternative. The buzzer in the room I was eventually put in didn't work so I'd no way of contacting staff to ask for water, to go to the loo etc. In the morning I was snapped at for asking if there would be something to eat so my anticoagulant pill (which I must take at the same time every day), wouldn't burn my stomach, and told "this isn't a ward". When I was being discharged and said I needed transport I was snapped at again and asked how I normally get around. I'm housebound due to chronic illness of 36 years standing and go out once a week (if well enough), with my support worker. I felt some staff treat patients as though they are a nuisance and that they don't understand that many disabilities are INVISIBLE. I was told I could get myself to the departure lounge. I was beyond exhausted I'd had 15 hours of symptomatic Afib, and no sleep, on top of the chronic illnesses that make me housebound (including multiple lumbar and cervical nerve root compressions and spinal stenosis), severe M.E. and Fibromyalgia which DO exist despite what ignorant clinicians and staff believe. The doctor asked for a list of my conditions and when she read it back to me neither M.E. nor Fibromyalgia were mentioned. This is unacceptable. M.E. has been recognised by WHO since 1987! It's time some clinicians realised that both conditions DO exist but can be extremely debilitating and isolating. Patients don't need further abuse when in hospital. M.S. was once dismissed as "hysteria" by doctors because they had "no clinical evidence". Would that be considered acceptable today?