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2nd August 2021


I know it was busy but organisation needs addressing. Waiting to get booked in, one occupied chair only,had to hold onto barrier to support myself.some people sat on the floor. Seats not often wiped my seat had someone smoking other side of partition.

Suggested improvements
Look at ways to decrease waiting time, assess and direct/ zone better. Minor injuries units to take pressure off A&E eg change opening times.

Experience
Dignity/Respect
Involvement
Information
Cleanliness
Staff