Diana Princess of Wales Hospital

Diana Princess of Wales Hospital 2021-08-11 Person 2 5 0

The waiting time was far too long. I was given a prescription for medication that I had said I had already tried and didn’t work. I was also given this on a hospital only prescription at 12.30am so even if it did work I wouldn’t have been able to get it anyway. I left after 7 hours (although pain free) from ? Medication as I wasn’t told what they gave me, no better off than when I got there. I was also unable to get a drink as the vending machines were all empty and ended up having to drink water out of the tap in the toilets!! Disgraceful!!

Been kept informed of the estimated waiting time and an estimate of when you would be seen. Informed me of what medication you had given me. Gave me some safety netting advice should my condition get worse through the night. Have bottled water at reception for times when the drinks machines are empty. 7 hours without a drink is not acceptable.

Diana Princess of Wales Hospital 2021-08-11 Person 3 5 0

I went there because I was having a really bad asthma attack and felt like I couldn’t breath and was very scared. While I was being booked in I was told the wait was 7 hours. I didn’t feel like I could stay there that long so left and called my doctor

Someone could have given me a nebuliser. Info should have been in my notes it’s not the first time I have been admitted with breathing problems

Diana Princess of Wales Hospital 2021-08-11 Person 4 5 0

Nurses and doctors where very friendly and listened to what I had to say. They were very understanding and concerned and treat me with the upmost care and compassion.

Some of the cubicles where full of wheelchairs and one of the patient toilet was blocked due to storage of chairs, making it very difficult to access.

Diana Princess of Wales Hospital 2021-08-11 Person 1 5 0

I’m not stafing this emergency sarives

Nothing

Diana Princess of Wales Hospital 2021-08-11 Person 2 5 0

I attended at about 6pm and had to wait in the temporary corridor for a few hours before even being asked my details. Then waited until 12.00 to even be seen in triage. Finally saw a doctor at about 5 am and was given a further blood pressure tablet which I had to ask what it was. I left as I could not stand it anymore and it was making me feel worse. My gp sent me due to my blood pressure being very high. I understand there was only one doctor on but was first told 5and a half hour wait, the 6and a half then 7 then 8 - even though I had been there 10 hours. I know everyone has done a fantastic job during the pandemic but that shocked me

See above

Diana Princess of Wales Hospital 2021-08-11 Person 2 5 0

Long waits (7hrs) rushed when seen not given much information and just referred back to a gp. Not told what they tested for or why at any point.

Give more information Receptionists brutal to elderly people giving no assistance very rude when questioned on how much longer a wait was by vulnerable people even saying loudly enough as people left after waiting 4-5hrs people always complain about me but guess what still here. Very unprofessional as someone who works in this sector i was far from pressed with this care.

Diana Princess of Wales Hospital 2021-08-11 Person 5 5 0

I turned up at A & E at Grimsby hospital in pain and i received fairlh prompt treatment considoring all appoinments in the system. I received X-Rays and triage as quickly as lossible the nurses snd the Doctor I saw were proffessional and caring.

Nothing

Diana Princess of Wales Hospital 2021-08-11 Person 4 5 0

Very good and peofessional care.

nothing to improve, the A&E was very quick and professional.

Diana Princess of Wales Hospital 2021-08-11 Person 4 5 0

I'm not convinced the diagnosis is correct. 3 days later my foot is still as painful and I'm unable to weight bear on it. Would have assumed I'd have had an X-ray to at least rule out the possibility of a broken bone (however small that may be)?

Doctor was lovely but believe should have had an X-ray

Diana Princess of Wales Hospital 2021-08-10 Person 4 5 0

The high scores are for the man who called me and assessed my ankle, very personable, caring and considerate.

Main reception at A&E was appalling. Waited to be called over, believed a raised arm was a beckoning to be told I wasn't called over, did I not see the sign. Then told to speak up onto the speaker....I was very clear felt like this was a punishment for walking to reception when I hadn't been called (even though I believed I had). Borderline rude lady who took my details.