Danetre Hospital

Danetre Hospital 2022-12-29 Person 5 5 0

I was very nerves but (realise) that it was not tooibad. The staff were excellent.

From start to finish everything was perfect and found it very safe. Was looked after very well by [name removed].

Danetre Hospital 2022-12-22 Person 5 5 0

As a previous very senior NHS manager and nurse I could not fault the service I received from the podiatry team led by [name removed]. Superb, responsive, caring with inspirational expertise. Having had two failed NHS foot operations from another hospital and with increasing difficulty in walking I emerged from [name removed]’s surgical expertise with hope - which resulted in me successfully completing my dream of running the London Marathon in 2022. I could not recommend it thank the team enough. A service to richly be very proud of

I honestly couldn’t, you continued to provide an excellent service even through a pandemic.

Danetre Hospital 2022-12-22 Person 5 5 0

[name removed] is amazing - one of if not the best mental health professional I've ever had involved in my care.

[name removed] is amazing - one of if not the best mental health professional I've ever had involved in my care.

Danetre Hospital 2022-12-21 Person 5 5 0

Cannot fault the service and support I receive; I wouldn’t be here without the interventions at certain points in my journey

Nothing

Danetre Hospital 2022-12-21 Person 5 5 0

happy with the answers i have given

Nothing

Danetre Hospital 2022-12-21 Person 5 5 0

[name removed] was well looked after very well.

Nothing.

Danetre Hospital 2022-12-21 Person 3 5 0

I have received very good care from one member of staff who has been very supportive and helpful to me. However, sorting out my treatment has not been so easy and I am still waiting after 3 months for a certain treatment to be started which has been extremely frustrating because I know that treatment should help me a great deal.

I am being discharged from the service but I have not felt involved in that decision or that I have had any choice in that decision being made. They constantly talk about Patient Centred Care but then the team make those decisions without any involvement from the patient. I was not consulted about whether I felt okay about being discharged from the service (I am not happy and neither is my husband /full time carer), I have had poor mental health for the past few months and had some crises but the decision to discharge is still inevitable. It feels very pressured to get people discharged from the service even when they use minimal services. I do not have a CPN or regular support worker, only a support worker when required through crises, which is fine but why the need to discharge me when I use the service minimally anyway? I also had a relapse recently and I felt very at risk during that time. I asked several times to see my consultant but did not get to see him until 2 months after the crises had passed. It feels safer for me, having had a very long history of severe mental illness, to be kept in the service and to be able to use it when needed. I feel very insecure about being discharged from the service altogether despite being on long term antipsychotic medication, and I do not have much faith that it will be easy to be referred back to the service if and when needed (which is inevitable given my long history of severe mental illness). Going from previous experience, I was discharged once from the service many years ago and then needed the service again. I was refused more than once to be taken back on again and because no help was available in secondary care, I ended up having a long admission to hospital because I couldn't get the support when I needed it. I also lost my CPN a few years ago and was not consulted about this decision, just told one day that she was no longer going to be visiting me after years of support. Despite my objections and my carer's objections, we do not feel like we were listened to at all and had no involvement in that decision. I do not feel like anything has changed because once again, this big decision to discharge me from the service has been taken and I have been informed of this decision, but have had no say in this decision and neither has my carer. Neither of us are happy about it as going from past history I am likely to need services again, but I do not feel at all confident that I will be able to access them in the future. It always feels in the past few years that ways to get a patient out of the service and providing the least amount of care necessary (although the patient may feel they need more support as I did when my CPN was withdrawn without notice, preparation or a plan) is the way the service operates now and that does not feel like a good way to support or care for patients. There always feels this pressure to be pushed out of the service even when using minimal services, and it is not the way a service should be run in my opinion because that does not feel in the best interest of the patient.

Danetre Hospital 2022-12-20 Person 4 5 0

As I think there is more to offer for me with my mental health as I don’t think am right

Am not sure as am still struggling with my health my mental health and everything else

Danetre Hospital 2022-12-20 Person 4 5 0

[name removed] coordinates my package of care. She is kind, sensitive, helpful and fully engages me in my care. She seeks to resolve problems and I have to say in my recent crisis convening weekly meetings with me, my therapist and CC has been so supportive. I feel she always goes above and beyond to support me. She is a great asset to NHFT and I hope you can tell her what a great manager she is. I have a new care coordinator, [name removed] who has had to support me in crisis and at my worst. She has listened, been kind and supportive. She too has helped me a lot over recent months. I have a specialist recovery package of care, which [name removed] has organised. I feel this and NHFT willingness to fund and support my therapy and care package has enabled me to push forward along way in my recovery. I have not worked in 10yrs due to my MH, and I returned to work this year, due to this support. Recognising and providing individualised care packages supports the facts our needs are all specific and that this approach creates good outcomes. So thank you [name removed], [name removed] and NHFT

My experience of the N’ton crisis house was poor. Lazy staff, Sat all day in office, searching the net rather than patients. I made a complaint and spoke to the manager. She said she would feedback her findings. She didn’t and that’s poor practice.

Danetre Hospital 2022-12-20 Person 2 5 0

No one has even rang me to tell me what care and what treatment I'm under and no one come out and see me in 3 months not happy and want some answers

No