Cynthia Spencer Hospice
Manfield Health Campus, Kettering Road, Northampton, Northamptonshire, NN3 6NP
2,490
reviews
Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
Cynthia Spencer Hospice
2016-12-14
Person
5
5
0
Review of Cynthia Spencer Day Hospice
written by a carer
14th December 2016
My husband really enjoyed the day hospice. I was doubtful at first that he would engage in the various activities that happen but he enjoyed most of them and took the mick out of what he couldn't do. It makes him smile which is rare these days as his neurological condition deteriorates.
I do not know what we would do without you all.
Cynthia Spencer Hospice
2016-12-14
Person
5
5
0
Review of Cynthia Spencer Day Hospice
written by a patient
14th December 2016
I received wonderful care. The staff were very kind and understanding of my needs.
Cynthia Spencer Hospice
2016-12-14
Person
5
5
0
Review of Cynthia Spencer Day Hospice
written by a patient
14th December 2016
- Personal care.
- Staff know me well.
- Happy atmosphere.
- Safe environment.
Cynthia Spencer Hospice
2016-12-14
Person
4
5
0
Review of Lymphoedema Palliative Care Team
written by a patient
14th December 2016
Disguising what you could do to help with your condition. Friendly and caring staff.
Cynthia Spencer Hospice
2016-12-14
Person
5
5
0
Review of Hospice @ Home
written by a family member
14th December 2016
The care given was very good.
Also they cared about me his wife and carer which was very reassuring.
The only thing I would say is would have helped with a little more notice to plan the day.
2017-05-31 10:47:02
Response from Cynthia Spencer Hospice
Thank you for your feedback. We try to provide as much notice as possible that a shift is available. Due to the nature of our work, we have to review the caseload on a daily basis, review the needs of patients and allocate staff based on the needs. We also have to take into account whether other patients the team was due to visit have sadly died during the day. Therefore, if a patient has died on the afternoon of one day, the nurse who was due to visit is then available to provide a shift to another patient and the team will telephone the new patient or family usually in the afternoon to notify them they have a shift available. This could be at very short notice.
Cynthia Spencer Hospice
2016-12-14
Person
5
5
0
Review of Hospice @ Home
written by a family member
14th December 2016
Good knowledge, availability, care of whole family.
The only improvement would have been to have the service a little sooner.
2017-05-31 10:46:18
Response from Cynthia Spencer Hospice
Thank you for your feedback. We are continuing to work with services in the community and GP’s to ensure they refer to Hospice at Home at the appropriate time.
Cynthia Spencer Hospice
2016-12-14
Person
5
5
0
Review of Lymphoedema Palliative Care Team
written by a patient
14th December 2016
Highly personalized.
Reassuring.
Professional.
Cynthia Spencer Hospice
2016-12-14
Person
5
5
0
Review of Cynthia Spencer Day Hospice
written by a patient
14th December 2016
Cynthia Spencer Hospice
2016-12-14
Person
5
5
0
Review of Cynthia Spencer Day Hospice
written by a patient
14th December 2016
Kind, supportive staff.
Safe environment.
Happy atmosphere.
Cynthia Spencer Hospice
2016-12-14
Person
5
5
0
Review of Lymphoedema Palliative Care Team
written by a patient
14th December 2016
Roxanne absolutely lovely, caring, compassionate, informative, helpful. No need for improvement.
