Cynthia Spencer Hospice
Manfield Health Campus, Kettering Road, Northampton, Northamptonshire, NN3 6NP
2,490
reviews
Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
Cynthia Spencer Hospice
2019-05-18
Person
4
5
0
Review of Wellbeing @ Cynthia Spencer
written by
18th May 2019
Cynthia Spencer Hospice
2019-05-18
Person
5
5
0
Review of Wellbeing @ Cynthia Spencer
written by a patient
18th May 2019
Friendly caring staff.
Lovely bluebell walk.
Cynthia Spencer Hospice
2019-05-04
Person
5
5
0
Review of Hospice @ Home
written by a carer
4th May 2019
Cynthia Spencer Hospice
2019-04-24
Person
5
5
0
Review of Lymphoedema Palliative Care Team
written by a patient
24th April 2019
The treatment that I have received from Helen has been excellent. Also, the staff making the initial appointment were helpful. What is a joy is if I ring with a query then I do receive a response, as promised. The treatment has been positive and I always leave feeling I have been cared for.
The change of name to a Wellbeing Centre is a very positive one and a good change. The first time at a a Day Hospice is daunting but being called a Wellbeing Centre makes it more welcoming.
It would help if the car park was larger as it can take time to park.
2019-04-30 14:01:36
Response from Cynthia Spencer Hospice
Thank you for your feedback. It is pleasing to hear of the positive response to the change of name to Wellbeing as we feel it provides a different focus to our work. We are continuing to work on the car parking by ensuring staff who attend courses are asked to park further down the road.
Cynthia Spencer Hospice
2019-04-20
Person
4
5
0
Review of Cynthia Spencer Hospice
written by a family member
20th April 2019
All of the staff treated me with kindness and nothing was too much bother. It's a pity the hospice is understaffed.
Cynthia Spencer Hospice
2019-04-20
Person
5
5
0
Review of Cynthia Spencer Hospice
written by a family member
20th April 2019
The only let down to this wonderful service was on one occasion and rang bell to be let in - staff were busy that day so took rather a long time, after repeatedly trying to use bell to be let in still no answer about ten mins had passed. We knocked on the "Matrons" window so she could let us in. She did then let us in.
We felt sorry for the staff as they do such a good job and believe this should be identified.
2019-07-10 09:42:54
Response from Cynthia Spencer Hospice
Thank you for your feedback, we have communicated with staff to ensure that they answer the front door call bell as soon as possible. Unfortunately, if the team are involved with patient care, this can delay the response times to the front door call bell.
Cynthia Spencer Hospice
2019-04-20
Person
5
5
0
Review of Hospice @ Home
written by a carer
20th April 2019
Your help, care and compassion you gave to myself as a daughter and carer for my mother at my time of need I cannot thank you enough and I am sure my mother would only agree with what I have said. She sadly died at your hospice but the care given was absolutely brilliant.
I also thank staff and hospice for special concern they show to the carers as sometimes you think you are on your own but the support they gave me was wonderful. Grace Timson deceased Maureen Hill (daughter and carer)
Cynthia Spencer Hospice
2019-04-20
Person
5
5
0
Review of Hospice @ Home
written by a carer
20th April 2019
In the short time the nurses visited my mum they were all wonderful and so caring thank you.
Cynthia Spencer Hospice
2019-04-20
Person
0
5
0
Review of Cynthia Spencer Hospice
written by
20th April 2019
Cynthia Spencer Hospice
2019-04-16
Person
5
5
0
Review of Lymphoedema Palliative Care Team
written by a patient
16th April 2019
Lovely team, great care, support always there.
