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Brook Burnley
2019-07-09
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Written by a patient
Written by a patient 9th July 2019
Before I went I looked on the website as I didn’t want to turn up to the days that are appointment only. I turned up on the drop in days to get something quite important and they told me that they had stopped the drop in and that they could not give it me and if I wanted to try again tomrorow I could but it’s not promised. I traveled about 30 minutes as that’s the closest one to me to be told they can’t give it me and I should try another place. Really was not happy.
1st August 2019
Response from Brook Burnley
Thank you for taking the time to feedback on your recent experience at Brook. We apologise that we were unable to see you during our walk-in session. Your feedback has been extremely valuable and we have reviewed the information on our website and made some amendments which we hope will better inform clients when they are planning their visit to Brook in Burnley. If you would like to speak to us in further detail please contact us and ask to speak to the service manager. Many thanks