Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
Berrywood Hospital
2022-08-06
Person
4
5
0
Review of Riverside Ward
6th August 2022
No issues. Staff friendly and approachable. Good food plenty of tea!
Suggested improvements
Frustrate about some of the items I could not have most importantly my phone charger nuisance having to keep getting it changed in the office.
2022-11-15 16:00:06
Response from Berrywood Hospital
We apologise you felt frustrated about not being able to have certain items, however this is individually risk assessed as part of the admission process with all patients in order to maintain patient safety. This is reviewed during all patient’s stay on the ward.
2022-08-22 13:51:06
Response from Berrywood Hospital
Thank you for your kind words. Staff keep the phone chargers in the office to make sure that they are safe. They are quite happy to charge your phone for you. Best wishes Hugh Jones, patient experience manager
Berrywood Hospital
2022-08-06
Person
4
5
0
Review of Riverside Ward
written by
6th August 2022
Berrywood Hospital
2022-08-06
Person
3
5
0
Review of Riverside Ward
written by
6th August 2022
They got me better.
Suggested improvements
N/A.
Berrywood Hospital
2022-08-04
Person
5
5
0
Review of Bay Ward
4th August 2022
Staff always kind and go above and beyond their duty of care.
Suggested improvements
Made sure my jewellery was documented accurately and always kept in the safe.
Berrywood Hospital
2022-08-04
Person
2
5
0
Review of Bay Ward
4th August 2022
I frightened in the clinic. Strange staff trying to give me wrong medication. Yet on the bright side. Two staff were very helpful over something else.
2022-10-17 15:00:19
Response from Berrywood Hospital
I am sorry to read that you did not find the ward clinic a positive experience and you believe that staff were attempting to give you the incorrect medication, our staff use an electric system for dispensing medications and also have a robust medication competency which they all need to pass in order to dispense medications. It is good to read that you found some of the staff helpful.
2022-08-22 13:48:29
Response from Berrywood Hospital
I am sorry about you being frightened. I have sent your comment to the ward manager so that they can investigate. Best wishes, Hugh Jones, Patient Experience Manager
Berrywood Hospital
2022-08-04
Person
4
5
0
Review of Bay Ward
4th August 2022
Excellent care from night staff team on 14-07-2022. [name removed], [name removed], [name removed], [name removed].
Suggested improvements
More range of good, more sandwiches and salads available.
2022-10-17 15:00:33
Response from Berrywood Hospital
Thank you for your suggestions about the food. This will be fed back to the ward staff who order the food.
2022-08-22 13:45:03
Response from Berrywood Hospital
Thank you for your kind words. I have passed your comment about food to the ward manager. Best wishes Hugh Jones, Patient Experience Manager
Berrywood Hospital
2022-08-04
Person
3
5
0
Review of Bay Ward
written by
4th August 2022
Staff are very polite and action requests.
Berrywood Hospital
2022-08-04
Person
4
5
0
Review of Bay Ward
4th August 2022
Some staff are amazing, especially cleaners.
Some are not and it’s a shame.
Berrywood Hospital
2022-08-04
Person
4
5
0
Review of Bay Ward
4th August 2022
Staff were lovely. Dr. [name removed] helped a lot.
Suggested improvements
Better vegetarian foods.
2022-10-17 15:00:51
Response from Berrywood Hospital
Thank you for your suggestion. This will be fed back to the ward staff who order the food.
2022-08-22 13:46:24
Response from Berrywood Hospital
Thank you for your kind words. I have passed your comment about vegetarian options to the ward manager. Best wishes, Hugh Jones, patient experience manager
Berrywood Hospital
2022-08-04
Person
3
5
0
Review of Bay Ward
written by
4th August 2022
