Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
Berrywood Hospital
2022-09-30
Person
3
5
0
Review of Cove Ward
30th September 2022
Most members of staff were really good. Some student staff members were [name removed], [name removed] and all the OTs.
Suggested improvements
I didn't feel safe on the ICU or around certain patients on care ward and I wasn't protected from being physically attacked.
2023-01-24 16:01:25
Response from Berrywood Hospital
I am sorry to hear you had a bad experience on the ICU, please liaise with the nursing team if you feel unsafe and we can assess this and support you.
2022-10-11 10:26:59
Response from Berrywood Hospital
I am really sorry to hear this as safety is a top priority. I have passed your comment to the senior matron. Best wishes, Hugh Jones, Patient Experience Manager
Berrywood Hospital
2022-09-30
Person
4
5
0
Review of Centre for Neuromodulation - ECT
written by a family member
30th September 2022
Very caring.
Suggested improvements
Nothing.
Berrywood Hospital
2022-09-30
Person
5
5
0
Review of Centre for Neuromodulation - ECT
written by a patient
30th September 2022
Staff communicated procedure clearly and were attentive at all times.
2023-01-24 15:34:52
Response from Berrywood Hospital
Thank you for your feedback. Before we can commence your ECT treatment staff at the treatment centre prepare all information for your anaesthetic review and this can be delayed by the need for physical health tests to be completed by the ward or community team. I hope you were not waiting too long, if you would like to leave us your details and I would like to contact you to explain any delays you may have encountered. We make every effort to ensure your treatment is safe but timely and value any feedback to continue our work in this area of practice.
2022-10-11 10:20:56
Response from Berrywood Hospital
Thank you for your feedback which I have passed to the centre manager. Best wishes, Hugh Jones, Patient experience Manager.
Berrywood Hospital
2022-09-30
Person
4
5
0
Review of Centre for Neuromodulation - ECT
written by a patient
30th September 2022
I was treated with respect and given the information necessary to explain my treatment.
Berrywood Hospital
2022-09-29
Person
1
5
0
Review of Centre for Neuromodulation - rTMS
29th September 2022
I was entered to the treatment with very little information about the service or even where I was supposed to go. My midtreatment review didnt happen and was only re-booked in when I enquired about it. I didnt feel safe at all, I felt judged alot of the time especially when you're encouraged to be open and honest with the staff - being open and honest bought unhelpful criticism. Treatment was then withdrawn without discussion as it wasnt helping one bit.
Suggested improvements
Communication.
2022-09-30 12:30:54
Response from Berrywood Hospital
Thank you for your time in providing your review. I am very sorry to hear about your experience, I would value more of you time to discuss this with you in depth to identify where errors occurred and if you have an suggestion on how this might be improved. Your feedback suggest we have failed to offer our usual high standard of care and I would be keen to hear how we can improve this for future service users.
Berrywood Hospital
2022-09-27
Person
5
5
0
Review of Memory Assessment Service - Northampton
27th September 2022
I FOUND THE EXPERIENCE WAS HELD IN A VERY PROFESSIONAL MANNER EVERY PROCEDURE WAS EXPLAINED AND CLEAR INFORMATION WAS GIVEN OF WHAT WAS REQUIRED
Suggested improvements
I HAVE NO COMMENTS THAT WOULD ENHANCE THE PROCESS
Berrywood Hospital
2022-09-24
Person
4
5
0
Review of Riverside Ward
24th September 2022
Nice room, good food, good staff, feel independent taking care of yourself.
Suggested improvements
Nothing.
Berrywood Hospital
2022-09-24
Person
5
5
0
Review of Harbour Ward
written by
24th September 2022
The food was ok a menu a week ahead would be good so that everyone gets what they ordered it cuts down on food waste. More fruit and juice and yogurts that do not have sweets in. Over all the food was ok.
Berrywood Hospital
2022-09-24
Person
4
5
0
Review of Harbour Ward
24th September 2022
Because you are good people.
Berrywood Hospital
2022-09-24
Person
3
5
0
Review of Riverside Ward
24th September 2022
Because I am blank.
Suggested improvements
Yes, sorted me out. Bring me back to me.
