Share review of Berrywood Hospital
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Berrywood Hospital
2022-09-29
Person
1
5
0
29th September 2022
I was entered to the treatment with very little information about the service or even where I was supposed to go. My midtreatment review didnt happen and was only re-booked in when I enquired about it. I didnt feel safe at all, I felt judged alot of the time especially when you're encouraged to be open and honest with the staff - being open and honest bought unhelpful criticism. Treatment was then withdrawn without discussion as it wasnt helping one bit.
Suggested improvements
Communication.
30th September 2022
Response from Berrywood Hospital
Thank you for your time in providing your review. I am very sorry to hear about your experience, I would value more of you time to discuss this with you in depth to identify where errors occurred and if you have an suggestion on how this might be improved. Your feedback suggest we have failed to offer our usual high standard of care and I would be keen to hear how we can improve this for future service users.