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Written by a patient
20th May 2021


I felt comfortable with Jess as soon as we started my counseling. At all times she made me feel at ease and helped me through some emotional experiences. I will always be grateful for the kindness shown to me.

Suggested improvements
I think it would have been good to see Jess in personally. But COVID put paid to that.

29th June 2021
Response from Berrywood Hospital

Thank you for your feedback. We understand that it has been hard not having face-to-face visits during Covid, and we hope to reintroduce these as a matter of routine as soon as the guidelines allow.

Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Spiritual understanding
Cultural needs
Experience