Reviews
Reviews
MARS helped supported made me feel very comfy and safe a lot of good advice.
Amazing.
No wards for how amazing and grateful I am for the staff.
Very good and supportive, caring and kind and understanding.
I am answering this survey as a care so some of these tick boxes apply to a patient not a family carer. I would like to add the name of the Care Peer Support colleague [name removed]. My son is in Cove ward and I have contacted [name removed] with various issues and have had a response in an understanding caring manner .
I am speaking on my observations when visiting the ward to see my son .I cannot answer for him, as his opinion may be seen differently to mine . When I visit him , I am his mother , I am treated well by the nursing staff and any issues I have seem to be addressed., However with so many different staff on duty each time I visit I assume everything is logged as to get some consistency with my son's care., so I am not sure if that happens. It's good to have a Care Peer Support person to contact as I find this very helpful.
We are really happy to hear that you have had positive contact with the carers lead and we will pass on your compliments to ensure she is aware of this. We will always ensure that patients rooms are cleaned and ensure they have the correct support and I am sorry that on this occasion this was not the immediate case. We will ensure that your son is supported and in a clean environment. You have discussed the care of your son with the ward matron on a few occasions and she will be happy to contact you again regarding this now she is back from leave. Thank you for your valuable feedback. The visitors room based on the ward is sadly a small room but there are plans to review the visitors room and this may support your visits.
They were very welcoming and I feel safe
Because its the truth.
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