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13th September 2024


They were just very nice, listened and were kind and compassionate in their manner.

Suggested improvements
The queue outside in a morning long and some people have mobility issues and couldn’t stand. Some perch rests or seating needed in the outside wait area perhaps. When I filled my form in and handed it in on the clipboard the man next to me could see everything so I had to cover it. Not very private. Maybe instead of shouting names you could allocate numbers for privacy.

Experience
Dignity/Respect
Involvement
Information
Staff
Communication
Communication nurse