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15th August 2023


The nurse had a very soothing manner about her, while taking blood. I told her I didn't like needles and that my veins were deep. She was very reassuring and succeeded in getting blood on the 2nd attempt.

Suggested improvements
I had to wait 20 minutes past my appointment time to be seen. Very frustrating. Plus the results from the previous test weren't processed because of insufficient blood volume, so I had to retake the blood test again. Very annoying.

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse