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Barking Hospital
2018-07-27
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Written by a patient
Written by a patient 27th July 2018
I finally got to see a nurse after a wait of over an hour for a booked appointment. I asked what was happening repeatedly at Reception. Nothing. “Your notes have gone down”. No explanation. No apology. No offer of help. When I finally got to see the nurse, I mentioned how long I’d waited 3/4 times and EVERY time she completely ignored it and just carried on talking at me.
8th August 2018
Response from Barking Hospital
Sorry for the delay in responding. Thank you for your feedback, it is very much appreciated. We would like to discuss your experience further, please contact Elaine, our OPD Patient Experience Co-ordinator on OPDPatientExperienceLead@bhrhospitals.nhs.uk. This department staff are managed by a different Matron. However, they would appreciate the opportunity for you to discuss this with Elaine. Regards Matron Wood