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13th May 2024


Confrontational and dismissive from the moment I walked in. Showed no kindness, empathy or compassion despite seeing how upset and distressed I was. ‘If you don’t have all these bloods, you don’t get your tablets’, ‘hold your arm still or I can’t take the bloods’, refused to speak to my doctor at my request. I was promised a specific treatment regime and this hasn’t been followed. Huffing, puffing and tutting

Suggested improvements
See above

Experience
Dignity/Respect
Involvement
Information
Staff
Communication
Rating not given.
Communication nurse