the-james-cochrane-practice

The James Cochrane Practice

Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery 3,609 reviews

Reviews

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14th June 2024


The nurse was very pleasant, efficient (I have difficult veins) and helpful

Suggested improvements
can't think of anything JCP staff always helpful

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14th June 2024


Quickly given an appointment which answered my questions and gave me appropriate treatment route to follow

Suggested improvements
X

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14th June 2024


My nurse (I think she is called [name removed]) was so brilliant! She made me feel so comfortable and explained each injection and any side effects. [name removed] is an asset to the surgery!

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N/a

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14th June 2024


I feel that the service was perfect. Many people moan about everything nowadays so it’s nice to give positive feedback

Suggested improvements
Nothing

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13th June 2024


I went in with a lump in my stomach and diagnosis not clear. Guess work. Possibly a hernia. Referring to a surgeon but could take up to a year? Maybe more? No scans arranged for checking what it is. Just told to go to the emergency room if it gets worse? I’m left anxious and worried at what it is with me being a single mum of two small children and no support network should things go wrong with me. I will have to make another appointment to get a second opinion as I’m not happy with what to do. My job is a fitness instructor and an home carer and I was told to not join in with classes ? this is impossible ling term. If I lose my job I’ll lose my Morgage if my health deteriorates. I’m under the spinal specialist who says I must exercise regularly to strengthen my core to help my back pain. How can I do this now. Also I have a 3 and 5 year old. This is detrimental to my livelihood to support my kids and keep my house.

Suggested improvements
Arrange scans to determine what the lump is so I know for sure

1st July 2024
Response from The James Cochrane Practice

We are sorry to read your comments, please contact us on lscicb-mb.surgeryinfo.jcp@nhs.net so we can talk things through in more detail. Kind Regards Donna

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The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.

Profile

We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.

We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!

Thank you for taking the time to share your experiences with us, we really appreciate it.

Resources

Short link to review The James Cochrane Practice: http://iwgc.net/ecatk