The James Cochrane Practice
Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery
3,609
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
The James Cochrane Practice
2024-06-15
Person
5
5
0
15th June 2024
Always very friendly and helpful
Suggested improvements
Maybe make it possible to book appointments instead of phone on the day
The James Cochrane Practice
2024-06-14
Person
3
5
0
14th June 2024
Due to nursing staff sickness, my appointment was changed last minute to early morning 'slot'. Whilst the duty nurse did fit me in, she made it very obvious that she wasn't happy that the reception had 'added' me in, and I felt rushed and, quite frankly, made to feel I was being a nuisance !! Very curt manner compared to usual staff anyway, especially as it wasn't my fault appointment needed changing.
Suggested improvements
Pass on details of my treatment when cover staff involved - the main problem this time seemed to be that the cover nurse wasn't familiar with my case, and hadn't been told what I needed blood tests for ? I found the whole visit quite unnerving.
The James Cochrane Practice
2024-06-14
Person
4
5
0
14th June 2024
Very happy overall, just what you should expect from a doctors surgery
Suggested improvements
Nothing to add, happy with everything
The James Cochrane Practice
2024-06-14
Person
5
5
0
14th June 2024
I have only been with the practice a short time but have already had a few occasions were I have needed to use the surgery, so far the experience has been exemplary. The two GPS I have spoken with one in person one over the phone, were knowledgeable honest and forthright about my treatment while also allowing me to feel like I had a decision and had autonmy over my treatment. I had contact with a nurse for bloods who was kind very engaging and really professional. My experience of the receptionist team has been excellent, one lady in particular went over and above when I was distressed to find out results for me after a mix up and was so reassuring and helpful. The dispensary team are on the ball and always professional. I am happy to give name if it means praise is given to staff who really deserve it.
Thank you [name removed].
Suggested improvements
Nothing
The James Cochrane Practice
2024-06-14
Person
5
5
0
14th June 2024
Prearranged appointment for a blood test. On time and duly delivered. Nurse friendly and professional.
Suggested improvements
Nothing
The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Profile
We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.
We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!
Thank you for taking the time to share your experiences with us, we really appreciate it.
Resources
Short link to review The James Cochrane Practice: http://iwgc.net/ecatk