The James Cochrane Practice
Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery
3,609
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
The James Cochrane Practice
2024-06-21
Person
4
5
0
21st June 2024
This time appointment was available tried earlier in the week for a phone consultation all booked up
Suggested improvements
Need to have more appointments available
The James Cochrane Practice
2024-06-21
Person
5
5
0
21st June 2024
From start to finish I was treated kindly, promptly and with respect.
Suggested improvements
I can't fault the service, thank you.
The James Cochrane Practice
2024-06-21
Person
5
5
0
21st June 2024
got an appointment on the day and referred to specialist same day
Suggested improvements
nothing
The James Cochrane Practice
2024-06-21
Person
1
5
0
21st June 2024
5 week wait for GP appointment.
Suggested improvements
More face to face appointments. Advising everyone to ring 111 is not always appropriate. Receptionist was totally disinterested.
The James Cochrane Practice
2024-06-21
Person
4
5
0
21st June 2024
I had a concern regarding a mole and was hoping to see someone before going on holiday to see if it was ok to go out in the sun. The appointment was two weeks after I returned. Once I got an appointment the service was excellent.
Suggested improvements
Faster appointments.
The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Profile
We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.
We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!
Thank you for taking the time to share your experiences with us, we really appreciate it.
Resources
Short link to review The James Cochrane Practice: http://iwgc.net/ecatk