The James Cochrane Practice
Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery
3,601
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
The James Cochrane Practice
2022-08-31
Person
3
5
0
31st August 2022
We got this appointment easily by phoning.
Suggested improvements
The wait time was rather long.
The James Cochrane Practice
2022-08-31
Person
3
5
0
31st August 2022
Just can’t get an appointment
Suggested improvements
Don’t know
3rd October 2022
Response from The James Cochrane Practice
Thank you for taking the time to share your feedback, we are reviewing all feedback collectively to understand where we can make improvements, so thank you for sharing your experience.
The James Cochrane Practice
2022-08-31
Person
4
5
0
31st August 2022
Every interaction with each member of the surgery staff has been positive, professional and always accompanied with a smile.
Suggested improvements
Ensure that each instruction on the screen in the downstairs waiting room is accompanied with an audible signal.
3rd October 2022
Response from The James Cochrane Practice
Thank you for your feedback, our waiting room patient call system is set to give an audible signal when a name appears, however occasionally it does stop working. This can be easily fixed by our Care Navigators, and we will be reviewing the notices in our waiting areas to make sure this is clear. Thank you for highlighting it to us.
The James Cochrane Practice
2022-08-31
Person
4
5
0
31st August 2022
I had to give the receptionist the reason why I wanted a face to face appointment. I wasn’t happy as my reason for appointment was quite personal.
Suggested improvements
Other then not having to give receptionist a reason for wanting to see Dr nothing .
3rd October 2022
Response from The James Cochrane Practice
Thank you for taking the time to share your feedback. All of our team are governed by the NHS code of confidentiality and it is very helpful for us if patients can share their reason for needing an appointment, or even give a very brief description, with the Care Navigator at the time of booking. The Care Navigator can then ensure that the patient is booked with the most appropriate clinician for their needs, which may not necessarily be a GP.
The James Cochrane Practice
2022-08-31
Person
4
5
0
31st August 2022
The receptionist was miserable and have the impression she would rather have been else where and having to wait nearly 40mins for my daughters appointment because someone was was 20 mins late when I was on time was ridiculous they should have had to wait really not me when I was there on time
Suggested improvements
If people are late for appointments they should either have to re book or wait not make everyone else late
3rd October 2022
Response from The James Cochrane Practice
Thank you for taking the time to share your experience with us, I am very sorry to hear that you and your daughter had a long wait for your appointment, and that you found the receptionist to be miserable. Without more specific detail its difficult for me to comment on your experience directly however I would like to thank you for raising it to our attention. We are reviewing all feedback collectively to get a good understanding of our patients experience so thank you for taking the time to share yours with us.
The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Profile
We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.
We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!
Thank you for taking the time to share your experiences with us, we really appreciate it.
Resources
Short link to review The James Cochrane Practice: http://iwgc.net/ecatk