The James Cochrane Practice
Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery
3,601
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
The James Cochrane Practice
2022-08-31
Person
4
5
0
31st August 2022
It’s almost impossible to get an appointment when phoning the surgery
Suggested improvements
N/A
3rd October 2022
Response from The James Cochrane Practice
Thank you for taking the time to share your feedback, I'm very sorry to hear that you find it difficult to get an appointment. We are reviewing all feedback to better understand our patients experience, establish themes, and look for areas for improvement.
The James Cochrane Practice
2022-08-31
Person
4
5
0
31st August 2022
The consultation and treatment sessions were efficient and professional. Overall I felt in good hands.
The receptionist was or seemed to be hampered by poor IT.
Suggested improvements
Better IT relating to booking appointments.
3rd October 2022
Response from The James Cochrane Practice
Thank you for your feedback, I’m pleased that you had a positive experience with the practice. Like all IT systems, ours do experience issues from time to time, but luckily we have a very responsive IT department who tend to sort any issues quickly for us. Many thanks for sharing your experience of our service.
The James Cochrane Practice
2022-08-31
Person
4
5
0
31st August 2022
Because it is tedious listening to the same message so many times while you wait
Suggested improvements
I would like to say how impressed I was with Mr [name removed]. He was clearly very knowledgeable and took the trouble to listen. His answers to my queries were clear and relevant. Also, he was very generous with his time. His manner was always friendly and sympathetic. On the evidence of this appointment I could not fault him.
3rd October 2022
Response from The James Cochrane Practice
I am sorry to hear of your experience of listening to the messages on our telephones line, we do try to keep the messages up to date and relevant whilst providing useful information to patients that are waiting in the queue – sometimes signposting them elsewhere so that they don’t need to wait in the queue unnecessarily. Our phones can get extremely busy, especially during peak times (mornings), which can lead to longer than average waiting times. Patients do have the option to contact us online if their issue is not urgent (if they don’t feel they need to speak to us today); the link is on our website or find it here https://florey.accurx.com/p/A82026. Thank you for taking the time to share your feedback, I’m very pleased that you had a positive experience with the clinician you saw.
The James Cochrane Practice
2022-08-31
Person
4
5
0
31st August 2022
My appointments are made by the doctor I visit who has been really good
Suggested improvements
Nothing
The James Cochrane Practice
2022-08-27
Person
5
5
0
27th August 2022
Booking blood test and arranging phone consultation with practice pharmacist was very easy by phone. Acceptable waiting time at surgery. Proficient, friendly staff member completed the blood test.
Suggested improvements
Nothing, very satisfied
The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Profile
We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.
We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!
Thank you for taking the time to share your experiences with us, we really appreciate it.
Resources
Short link to review The James Cochrane Practice: http://iwgc.net/ecatk