The James Cochrane Practice
Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery 3,609 reviewsReviews
I received good service
As always. Great staff and appreciate all the help I have from you.
Excellent consultation with [name removed]. Went the extra mile.
The auto sign in equipment was not working as there was a constant flow of people trying to sign in but having to go to reception.
The staff member whom I saw was excellent. I was asked to supply a urine sample by him but was not informed prior to the consultation which would have been handy..
I called into the surgery to book an appointment for my medication review, to which I was advised that I was entitled to a health check up at the same time, on the appointment day I was advised that I was only booked in for a checkup and that the nurse practitioner was not qualified to do reviews so I needed a further appointment for this to be done. Arranged this with him, the medication review will be by telephone at a later date.
The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Profile
We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.
We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!
Thank you for taking the time to share your experiences with us, we really appreciate it.
Resources
Short link to review The James Cochrane Practice: http://iwgc.net/ecatk