The James Cochrane Practice
Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery
3,591
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
The James Cochrane Practice
2022-09-03
Person
4
5
0
3rd September 2022
On this occasion I had an appointment the next day which in my case was totally acceptable. Other appointments for routine blood tests for diabetes and nurse follow up appointments are usually a much longer wait.
Suggested improvements
I was completely satisfied with my consultation. The only negative thing I can say is that I had to return later in the day for my prescription as the doctor was not available to sign my prescription.
The James Cochrane Practice
2022-09-03
Person
2
5
0
3rd September 2022
It's difficult to get appointments unless you are prepared to wait weeks.
Suggested improvements
I contacted the surgery with 2 issues. When I saw the doctor he would only deal with 1 of problems and said I would need too make another appointment for the other.. Why wasn't I given a double appointment or 2 appointments ? I clearly stated I had 2 issues. Now I have to wait another 3.5 weeks to speak to someone which just adds to the worry and will probably make the problem worse.
Do the reception staff not know this ?
3rd October 2022
Response from The James Cochrane Practice
Thank you for your feedback, it is really important that patients explain the reason for their appointment to our Care Navigators (including if they wish to discuss more than one thing), so that the appropriate amount of time can be allocated within our appointments system. I am very sorry to hear that this was not reflected in your experience. We are reviewing all feedback to see if there are opportunities to improve our patients experience, so would like to thank you for taking the time to share yours.
The James Cochrane Practice
2022-09-03
Person
4
5
0
3rd September 2022
I was able to get a face to face appointment without difficulty & only waited a short time.
My appointment was thorough & did not feel rushed. I felt I was given good advice & strategies to manage my pain. I appreciated the follow-up text from the GP with suitable exercises for my condition.
Suggested improvements
Nothing comes to mind.
The James Cochrane Practice
2022-09-03
Person
3
5
0
3rd September 2022
I have a severe hearing difficulty which means I can’t use the phone to make an appointment therefore I have to
turn up at the surgery to make one and it is sometimes difficult to get a speedy appointment.
Suggested improvements
It would be great if patients were allowed a little longer with a doctor of their choice and also if they were permitted to
discuss more than one problem in that consultation
3rd October 2022
Response from The James Cochrane Practice
Thank you for taking the time to share your feedback, we are reviewing all feedback to see if there are opportunities to improve our patients experience. It is really important that patients explain the reason for their appointment to our Care Navigators (including if they wish to discuss more than one thing), so that the appropriate amount of time can be allocated within our appointments system. Thank you for sharing your experience with us.
The James Cochrane Practice
2022-09-02
Person
5
5
0
2nd September 2022
[name removed], nurse put me at ease and was professional and friendly.
Reception staff were also helpful and friendly.
Suggested improvements
Keep the personal touch.
The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Profile
We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.
We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!
Thank you for taking the time to share your experiences with us, we really appreciate it.
Resources
Short link to review The James Cochrane Practice: http://iwgc.net/ecatk