The James Cochrane Practice
Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery
3,591
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
The James Cochrane Practice
2024-09-10
Person
5
5
0
10th September 2024
Can make appointments online through NHS app which is great or by ringing surgery. Staff are wonderful and efficient and pleasant snd helpful to talk to. Overall the lead time for appointments is slightly long but ok. The surgery is always clean and full of interesting pamphlets on lots of topics. Easy to drop samples off and collect prescriptions. External Well Pharmacy attached to surgery which offers other services too. Well located to my house
Suggested improvements
The booking in app at reception where you scan QR code was not working on the day of my appointment so this needs further work but I was booked in by reception instead
The James Cochrane Practice
2024-09-09
Person
5
5
0
9th September 2024
BecauSorryse I was involved, the surgery was clean,the receptionists were helpful and it was east to get an appointment.
Suggested improvements
Sorry, can't think of anything.
The James Cochrane Practice
2024-09-07
Person
5
5
0
7th September 2024
Always get excellent service, from ringing to make appointments to seeing the clinicians.
Suggested improvements
Nothing..This was my second review with the GP and she's been absolutely lovely.
The James Cochrane Practice
2024-09-07
Person
5
5
0
7th September 2024
Receptionist was very helpful and ensured that I was guided to the correct person to see to my needs.
Suggested improvements
N/A
The James Cochrane Practice
2024-09-07
Person
4
5
0
7th September 2024
All matters attended to with Courtesy
Suggested improvements
[name removed]
The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Profile
We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.
We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!
Thank you for taking the time to share your experiences with us, we really appreciate it.
Resources
Short link to review The James Cochrane Practice: http://iwgc.net/ecatk