The James Cochrane Practice

The James Cochrane Practice 2022-09-30 Person 4 5 0

I felt well cared for, involved in my treatment and listened to. What could have been an anxious situation was made far more comfortable with Dr [name removed]’s calm approach, ensuring I was fully informed and explaining the process. This one of the most positive experiences I have had at the practice, as although I have never been unhappy with my treatment, I came away feeling better informed and with a feeling that nothing was too much trouble.

In this situation, nothing.

The James Cochrane Practice 2022-09-30 Person 4 5 0

The time you have to wait to get through to receptionist is very frustrating otherwise happy with the practice

/

The James Cochrane Practice 2022-09-30 Person 4 5 0

Overall experience is excellent and for this appt Dr contacted me to make it (and even cancelled a pre existing appt). Considering constraints ease of getting appointments service is excellent. Hope is reflected with a 4* score, doubt a 5 is achievable even with best efforts atm

Full kudos, can see little room for improvement

The James Cochrane Practice 2022-09-30 Person 4 5 0

It’s hard times so this has to be expected, although not ideal

Nothing

The James Cochrane Practice 2022-09-29 Person 5 5 0

All members of staff were pleasant and helpful and considerate of my needs. I spoke initially to the duty doctor who discussed my problem in detail and advised me to make an appointment for further treatment which I did easily over the telephone.

Perhaps a little more information about the Covid and Flu boosters locally would be useful but this is a problem wherever you ask/look. It would be helpful, as a patient, to know the overall plans for administering these even if all appointments are taken at the moment.