The James Cochrane Practice
Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery
3,604
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
The James Cochrane Practice
2022-09-30
Person
4
5
0
30th September 2022
Went to see Dr [name removed] to have a coil fitted . She was absolutely lovely ,very helpful and knowledgable and put me at ease . It was nowhere near as painful as I thought it might be .
Suggested improvements
I really can’t think of anything as it was an excellent experience .
The James Cochrane Practice
2022-09-30
Person
3
5
0
30th September 2022
the telephone reply is too slow. Waited at east 5 min with endless announcements.
Suggested improvements
Reply quickly to the telephone.
The James Cochrane Practice
2022-09-30
Person
5
5
0
30th September 2022
This was a straightforward visit without delays or complications.
Suggested improvements
Nothing relevant.
The James Cochrane Practice
2022-09-30
Person
4
5
0
30th September 2022
I felt well cared for, involved in my treatment and listened to. What could have been an anxious situation was made far more comfortable with Dr [name removed]’s calm approach, ensuring I was fully informed and explaining the process. This one of the most positive experiences I have had at the practice, as although I have never been unhappy with my treatment, I came away feeling better informed and with a feeling that nothing was too much trouble.
Suggested improvements
In this situation, nothing.
The James Cochrane Practice
2022-09-30
Person
4
5
0
30th September 2022
The time you have to wait to get through to receptionist is very frustrating otherwise happy with the practice
Suggested improvements
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The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Profile
We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.
We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!
Thank you for taking the time to share your experiences with us, we really appreciate it.
Resources
Short link to review The James Cochrane Practice: http://iwgc.net/ecatk