The James Cochrane Practice
Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery
3,604
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
The James Cochrane Practice
2022-10-02
Person
4
5
0
2nd October 2022
Very well organised. Queue was difficult though given the age and mobility of the patients
Suggested improvements
Parking warden to ease the mayhem
The James Cochrane Practice
2022-10-02
Person
4
5
0
2nd October 2022
Staff under great pressure but smile
Cannot complain thanks for all you do
Suggested improvements
Not really sure you are doing the best you can
The James Cochrane Practice
2022-10-02
Person
4
5
0
2nd October 2022
Difficult to get F2F appointments with GPs sometimes.
Suggested improvements
The general public don't understand why so many GPs appear to work part-time
The James Cochrane Practice
2022-10-02
Person
5
5
0
2nd October 2022
Flu vaccination on a Saturday morning. Brilliant, very efficient and everyone was so friendly and professional. Thank you
Suggested improvements
Nothing. No complaints
The James Cochrane Practice
2022-10-02
Person
3
5
0
2nd October 2022
GP’s seem so distant. You rarely see one of those. Packaging very good but lacking in substance/empathy.
Suggested improvements
Make patients feel more human,, like they are an individual. Sometimes feel as if patients are more of a product like it’s a factory and at the end of the day you switch the conveyor belt of and go home.
The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Profile
We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.
We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!
Thank you for taking the time to share your experiences with us, we really appreciate it.
Resources
Short link to review The James Cochrane Practice: http://iwgc.net/ecatk