The James Cochrane Practice
Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery
3,602
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
The James Cochrane Practice
2022-10-02
Person
4
5
0
2nd October 2022
Prefer to enquire at the surgery, but realise this isn't always available.
Suggested improvements
Probably not
The James Cochrane Practice
2022-10-02
Person
4
5
0
2nd October 2022
Great staff especially pharmacy . Still would be good to have continuity . Also night having to phone by 8 in a morning that’s an absolute pain !! Sometimes long phone wait has can be over 10 people waiting . Though receptionist work well and always pleasant .
Suggested improvements
Scrap this 8 am call set up and more face to face and better seeing your own doctor instead of doctors you don’t know at all find that very disconcerting .
The James Cochrane Practice
2022-10-02
Person
4
5
0
2nd October 2022
Difficult to get any appointments the staff taking the call ask questions and then decide themselves whether you need an appointment. When I tried in in July I was told it would be 3 weeks before an appointment was free so a friend took me to Westmorland General who immediately sent me bey ambulance to Lancaster. They found I had a blood clot on my head and and I was admitted for a week . I am still taking medication as I have lost a lot of memory and and find it difficult to find my words when talking
Suggested improvements
Given me an appointment to !
The James Cochrane Practice
2022-10-02
Person
5
5
0
2nd October 2022
The staff were very efficient and helpful. The nurse who gave me my flu jab was brilliant and answered my questions with ease. Thank you.
Suggested improvements
Everything ran smoothly.
The James Cochrane Practice
2022-10-02
Person
4
5
0
2nd October 2022
It is not as easy or convenient as it was in my earlier years.
Suggested improvements
Once, one could always see one's own doctor who had a good knowledge of your and your families health. Today, it can be a bit like dealing with a computer as one's nominated doctor is unlikely to be available in an acceptable timescale.
The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Profile
We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.
We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!
Thank you for taking the time to share your experiences with us, we really appreciate it.
Resources
Short link to review The James Cochrane Practice: http://iwgc.net/ecatk