the-james-cochrane-practice

The James Cochrane Practice

Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery 3,605 reviews

Reviews

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Page 677 of 717
 
8th October 2022


Not all that easy to get an appointment and long wait on telephone

Suggested improvements
Answer the phone quicker

Experience
Involvement
Cleanliness
Staff
Appointment
 
8th October 2022


Surgery was in excellent order Little or no waiting for my appointment Doctor was very polite, professional and thorough in his examination Prognosis was relevant Very happy with visit and outcome

Suggested improvements
Nothing

Experience
Involvement
Cleanliness
Staff
Appointment
 
7th October 2022


This service was excellent but other services here are very difficult to obtain! I have never seen my supposed GP in all the years that I have been under him! I had to rely on a trainee to get an appointment with consultant! I have had to go to the hospital to get help recently!

Suggested improvements
Today I would say that you could not have done anything better!

Experience
Involvement
Cleanliness
Staff
Appointment
 
7th October 2022


Very quick and efficient going to get my flu jab

Suggested improvements
Nothing it was great

Experience
Involvement
Cleanliness
Rating not given.
Staff
Appointment
 
7th October 2022


We came for an annual health check expecting to see a doctor and saw a nurse for the clinical obs. Very disappointed to hear the surgery have delegated the second part of the check to nurse practitioners not GP’s. The checks are intended to attempt to reduce health inequalities by building a relationship with the names GP. For this to be adjusted like this snd no information when it was booked shows how little value is placed on these checks.

Suggested improvements
Better information about the 2 stage process of the annual health check. All checks should involve seeing a gp for every one not just for informed parents who know to ask the right question. Plans and reasonable adjustments need to be discussed before the check to ensure the best outcome and plans need to be put in place for any part of the check that did not happen. My daughter was too scared to have her blood pressure checked but this was just accepted as ok, and do the health inequalities will continue.

Experience
Involvement
Cleanliness
Staff
Appointment
 
 

Page 677 of 717

The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.

Profile

We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.

We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!

Thank you for taking the time to share your experiences with us, we really appreciate it.

Resources

Short link to review The James Cochrane Practice: http://iwgc.net/ecatk