The James Cochrane Practice
Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery
3,606
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
The James Cochrane Practice
2022-10-07
Person
1
5
0
7th October 2022
We came for an annual health check expecting to see a doctor and saw a nurse for the clinical obs. Very disappointed to hear the surgery have delegated the second part of the check to nurse practitioners not GP’s. The checks are intended to attempt to reduce health inequalities by building a relationship with the names GP. For this to be adjusted like this snd no information when it was booked shows how little value is placed on these checks.
Suggested improvements
Better information about the 2 stage process of the annual health check. All checks should involve seeing a gp for every one not just for informed parents who know to ask the right question. Plans and reasonable adjustments need to be discussed before the check to ensure the best outcome and plans need to be put in place for any part of the check that did not happen. My daughter was too scared to have her blood pressure checked but this was just accepted as ok, and do the health inequalities will continue.
The James Cochrane Practice
2022-10-07
Person
4
5
0
7th October 2022
Asked to see gp but was told physio can’t do referrals
Suggested improvements
Why is it so hard to see a GP?
The James Cochrane Practice
2022-10-07
Person
5
5
0
7th October 2022
It was a pleasure having my treatment by a very professional team
Suggested improvements
Nothing
The James Cochrane Practice
2022-10-07
Person
5
5
0
7th October 2022
Flu jab booked and administered on same day. Very accommodating as I can’t make Saturday clinics due to work.
Suggested improvements
No, all was fine.
The James Cochrane Practice
2022-10-07
Person
4
5
0
7th October 2022
I like the online facility for routine queries because it is convenieht and efficient. The response was rapid and productive.
Suggested improvements
No.
The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Profile
We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.
We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!
Thank you for taking the time to share your experiences with us, we really appreciate it.
Resources
Short link to review The James Cochrane Practice: http://iwgc.net/ecatk