The James Cochrane Practice
Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery
3,607
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
The James Cochrane Practice
2022-10-20
Person
2
5
0
20th October 2022
I rang in advance to explain about the special bottle required for my thyroid antibodies
Twice
It wasn’t available
The hca was really embarrassed
The receptionist said she’d passed the message on
I’ve now got to get my blood taken again
This happened last time so I really tried hard to be sure it was right
Suggested improvements
Followed up and had the phlebotomy bottle ready
The James Cochrane Practice
2022-10-20
Person
5
5
0
20th October 2022
Receptionist was clear and knowledgeable, very helpful. Doctor and nurse were excellent
Suggested improvements
Na
The James Cochrane Practice
2022-10-20
Person
3
5
0
20th October 2022
I don’t feel like what I went in with was taken seriously. When I saw the Gp
Suggested improvements
Take note of what the pt is asking for
The James Cochrane Practice
2022-10-20
Person
4
5
0
20th October 2022
Took 20 mins to get through to the care navigator. Following a quite detailed explanation of what my condition was I was then given a phone call appointment with a nurse practitioner. Following this phone call I was made an appointment for that morning.
Suggested improvements
I do not think I could have had a better overall experience. Would just like to say because nobody can phone for an appointment until 8am inevitably you end up with a large phone wait.
The James Cochrane Practice
2022-10-20
Person
5
5
0
20th October 2022
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Suggested improvements
..
The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Profile
We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.
We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!
Thank you for taking the time to share your experiences with us, we really appreciate it.
Resources
Short link to review The James Cochrane Practice: http://iwgc.net/ecatk