The James Cochrane Practice
Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery 3,606 reviewsReviews
Not easy to get appointment for non urgent problem - always a long wait
Very kind and caring all kind and caring about my visit
A lovely experience with [name removed] the asthma nurse, however I had to wait 3 weeks for a face to face appointment that was requested by the surgery due to the answers I gave on the online asthma form. It is SO difficult to get an appointment at the surgery, even over the phone and this needs to be rectified.
My appointment was cancelled via text message with 10 minutes notice.
I rang in advance to explain about the special bottle required for my thyroid antibodies
Twice
It wasn’t available
The hca was really embarrassed
The receptionist said she’d passed the message on
I’ve now got to get my blood taken again
This happened last time so I really tried hard to be sure it was right
The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Profile
We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.
We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!
Thank you for taking the time to share your experiences with us, we really appreciate it.
Resources
Short link to review The James Cochrane Practice: http://iwgc.net/ecatk