The James Cochrane Practice
Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery 3,607 reviewsReviews
I was needed to see the doctor and the receptionist was really helpful the doctor was excellent and reassure me as l had to go to the hospital to check for a blood clot
I was a temporary resident for several weeks, and I was looked after extremely well. All the nursing staff were excellent with their care and expertise and were also very kind and reassuring. The reception staff were also excellent and did there very best to help me get and organise appropriate appointments.
The Dr was very professional, kind and approachable with my daughter.
I attended the clinic for Flu Jab on Saturday morning
I think that your staff need to be more robust in timings, one lady at front of the queue had an appointment for 8/:50 and was winging she had been waiting outside for 20 mins before the surgury opened and was trying to push her way to the front of the queue, another had an appointment of 2:30 but here brother had one at 8:45 so was trying to effectively push in, i know it seems trivial but if there is an appointment system in place it needs to be adhered to, otherwise you are just angering other patients who are abiding by the rules
This was just a Flu jab. All very efficient.
The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Profile
We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.
We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!
Thank you for taking the time to share your experiences with us, we really appreciate it.
Resources
Short link to review The James Cochrane Practice: http://iwgc.net/ecatk