The James Cochrane Practice
Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery
3,607
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
The James Cochrane Practice
2022-10-28
Person
5
5
0
28th October 2022
Really good experience, I felt listened to and all my concerns were addressed. It was great to receive a text afterwards to summarise the treatment.
Suggested improvements
Nothing, it was great.
The James Cochrane Practice
2022-10-28
Person
5
5
0
28th October 2022
Excellent service.
Suggested improvements
Nothing every thing was fine.
The James Cochrane Practice
2022-10-27
Person
4
5
0
27th October 2022
Cyst removed and all issues discussed
Suggested improvements
Nothing
The James Cochrane Practice
2022-10-26
Person
2
5
0
26th October 2022
The receptionist was not helpful and very cool and distant. It made me not want to get another appointment. She said that they would be in touch but did not. I had to get in touch myself I was not impressed at all. If I had caught her name I would have reported her. This happened on the 15/9/2022
Suggested improvements
Teach your receptionists to be more considerate !!!! I was not impressed at all!!!!!
The James Cochrane Practice
2022-10-26
Person
2
5
0
26th October 2022
Feel like I wasn’t listened to by the doctor and I’m still in a lot of pain and really concerned that I’ve got an infection but wasn’t given any tests. I feel helpless.
Suggested improvements
Listened to what I was concerned about and helped me to find out the problem.
The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Profile
We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.
We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!
Thank you for taking the time to share your experiences with us, we really appreciate it.
Resources
Short link to review The James Cochrane Practice: http://iwgc.net/ecatk