The James Cochrane Practice
Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery 3,609 reviewsReviews
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This is not known, my recent visit was for the flu jab which was arranged on line.
Staff shortages
Because this time it worked well
I am finding it more and more impossible to get an appointment and thought it was disgusting that I was expected to take my ill child to hospital on Monday because I couldn't get an appointment even though his ear was leaking blood.We had to wait over 3 hours at the hospital because they were so busy because patients can't into the docs and when you ask around Hames cochrane has a very bad reputation for it been so hard to make appointments.I rang Tuesday morning to make an appointment later in the week as he needed a check up to be told by a snotty male receptionist that I needed to phone at 8am and it is now 10.15am it is not always possible to phone at that time and even when you do you can be waiting 1/2 hour for somebody to answer to be then told there are no appointments .I was grateful to speak to speak to a different receptionist on Wednesday who managed to make our Friday appointment.I found the receptionist at Maude Street not very friendly and hard work as we needed to make another appointment and again it wasn't an easy process.
The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Profile
We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.
We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!
Thank you for taking the time to share your experiences with us, we really appreciate it.
Resources
Short link to review The James Cochrane Practice: http://iwgc.net/ecatk