The James Cochrane Practice

The James Cochrane Practice 2022-11-24 Person 2 5 0

I have been trying to see Dr [name removed] or Dr [name removed] for over a month. I rang at the beginning of November and there were no available appointments for one month, I rang on Tuesday no appointments for the foreseeable. I had to make do with an appointment with a different doctor. To keep this brief, the doctor I saw yesterday was not help full at all, I was very anxious about coming in the first place and nothing was done to make me feel at ease. I felt like I was being a pain and completely unheard. I have a history of mental health problems and i spent a long time coming off anti depressants something I had been on since I was 17. Because I was opposed to the idea of taking tablets I was then made to feel like there’s nothing else we can do for you, I believe that I can try every other option before I have to resort to anti depressants - as from looking at my history you can see how long I was on them. I had written a list of my symptoms over the last few Months and the doctor wasn’t interested in me reading them out. I was told to make an appointment for a blood test and to ask again at reception for an appointment with [name removed] or [name removed]. I was then told to not expect too much as they are all under so much pressure at the moment etc etc. I was then asked “anything else” as to which I gathered myself together and left. I was shaking and very close to tears as I stood waiting to speak to the receptionist. As I predicted no appointments, managed to get my blood test in 12 days time but no appointment with the doctor. I left very upset and cried again. I went to the doctor asking for help, I came away feeling like I had been a burden. I am so upset and still have no idea what I’m going to do. I may be menopausal, I may be depressed, I may be suffering from a bout of severe anxiety, i maybe a lot of things but one thing is I know I’m no nearer from my appointment yesterday.

Made me feel at ease Be kind Be helpful Make me bring my initial guard down Not let me leave in the physical and mental state I was in Listen to me Work with me

The James Cochrane Practice 2022-11-24 Person 5 5 0

First time I have been since COVID - very clean and very efficient staff.

No issues

The James Cochrane Practice 2022-11-24 Person 5 5 0

Really lovely staff

N/A

The James Cochrane Practice 2022-11-24 Person 4 5 0

Phoned in the morning and got a same day appointment

Took a long time to get through but that was too be expected

The James Cochrane Practice 2022-11-24 Person 4 5 0

Had minor surgery and would have liked the doctor who performed the surgery to wear clinical clothes and not a woolly jumper. I felt hygiene could have been compromised. Apart from that issue the staff were 5 star and treated me very well.

As above